Terms of Service
The Space In Btwn ("we," "us," or "our") provides digital products, courses, meditations, and membership subscriptions (collectively, the "Services") through our website at https://thespaceinbtwn.uk/ (the "Site").
By accessing or using our Site and Services, you ("you" or "Customer") agree to be bound by these Terms of Service (the "Terms"). Please read them carefully.
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1. Acceptance of Terms
By creating an account, making a purchase, or accessing any of our content, you confirm that:
- You have read, understood, and agree to be bound by these Terms
- You are at least 18 years old (or have parental consent)
- You have the legal capacity to enter into a binding agreement
If you do not agree to these Terms, please do not use our Services.
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2. Changes to Terms
We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by email or through a notice on our Site.
Your continued use of our Services after the effective date of revised Terms constitutes your acceptance of those changes.
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3. Our Services
The Space In Btwn offers:
- Digital meditation courses and series
- Monthly membership subscriptions
- Downloadable audio content and journal prompts
- Other digital wellness products (collectively, "Products")
All Products are for personal, non-commercial use only. You may not share, resell, or distribute our content without express written permission.
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4. Account Registration
To access certain Products, you may need to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password and account
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
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5. Orders and Payment
Pricing: All prices are listed in GBP and are exclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time, but changes will not affect orders already placed.
Payment: We accept payment through Stripe / PayPal. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the applicable amount.
Payment Processing: All payments are processed securely by third-party payment processors. We do not store your full payment details on our servers.
Order Confirmation: After placing an order, you will receive an email confirming your purchase and providing access instructions.
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6. Subscriptions and Auto-Renewal
Monthly/Yearly Subscriptions: If you purchase a subscription, you will be charged the applicable fee on a recurring basis (monthly or yearly) until you cancel.
Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of the current billing period. You will continue to have access until the end of that period.
No Refunds for Partial Periods: If you cancel mid-period, you will not receive a refund for the remaining days of that period.
Price Changes for Subscriptions: If we change subscription prices, we will notify you in advance. Continued use of the subscription after the price change constitutes acceptance of the new price.
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7. Digital Products and Refunds
Due to the digital nature of our Products, all sales are final and non-refundable once access has been granted.
Exceptions: We may, at our sole discretion, offer a refund in exceptional circumstances (e.g., duplicate purchase, technical issues preventing access). Please contact us at hello@thespaceinbtwn.uk within 14 days of purchase if you believe you qualify for an exception.
Statutory Rights: This does not affect your statutory rights under UK or EU consumer law, including the right to cancel certain contracts within 14 days under the Consumer Contracts Regulations. However, if you access or download digital content during the 14-day cancellation period, you lose the right to cancel.
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8. Access to Purchased Content
Upon successful payment, you will receive access to your purchased Products. Access is granted through your account on our Site.
Duration of Access:
- Individual courses/series: You retain access indefinitely (or until we cease to offer the Product, in which case we will provide reasonable notice)
- Subscriptions: You retain access for as long as your subscription remains active
You may download certain audio content for personal offline use, but you may not share, upload, or distribute that content.
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9. Intellectual Property Rights
All content provided through our Services—including meditations, audio files, written materials, journal prompts, graphics, logos, and course materials—is owned by The Space In Btwn or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to:
- Access and view the content for your personal use
- Download audio content for personal offline listening
You may NOT:
- Share, sell, or distribute our content to others
- Modify, adapt, or create derivative works based on our content
- Use our content for commercial purposes without written permission
- Share your login credentials with others
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10. User Conduct
When using our Services, you agree not to:
- Violate any applicable laws or regulations
- Infringe on our intellectual property rights or those of others
- Share your account credentials with unauthorized users
- Attempt to gain unauthorized access to our systems
- Use our Services to transmit harmful code or materials
- Harass, abuse, or harm other users
We reserve the right to terminate or suspend access to our Services for any conduct that we, in our sole discretion, believe violates these Terms.
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11. Third-Party Links
Our Site may contain links to third-party websites (e.g., payment processors, social media platforms). We are not responsible for the content, privacy practices, or terms of those websites. Your use of third-party sites is at your own risk.
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12. IMPORTANT DISCLAIMER – NOT MEDICAL ADVICE
The content provided through our Services—including meditations, audio files, written materials, courses, and journal prompts—is for informational and wellness purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice or delay in seeking it because of something you have encountered through our Services.
Do not listen to guided meditations, relaxation exercises, or audio content while operating machinery, driving, or performing any activity that requires your full attention.
If you are experiencing a medical or mental health emergency, please call your local emergency services immediately.
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13. Disclaimer of Warranties
Our Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
- That our Services will be uninterrupted, error-free, secure, or free from viruses
- That the results from using our Services will be effective, reliable, or accurate
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14. Limitation of Liability
To the maximum extent permitted by law, The Space In Btwn and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Services.
Our total liability to you for any claim arising out of these Terms or your use of our Services shall not exceed the amount you paid to us during the 12 months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
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15. Indemnification
You agree to indemnify and hold harmless The Space In Btwn and its owners, employees, and contractors from any claims, losses, liabilities, damages, expenses, and costs (including reasonable legal fees) arising out of your violation of these Terms, your misuse of our Services, or your violation of any third-party rights.
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16. Termination
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination:
- Your right to use our Services will cease immediately
- Any provisions of these Terms that by their nature should survive termination shall survive (including intellectual property provisions, disclaimers, and limitations of liability)
If we terminate your access due to a breach, you will not be entitled to a refund for any prepaid amounts.
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17. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms or our Services shall be brought exclusively in the courts of England and Wales. You consent to the personal jurisdiction of such courts.
For EU Customers: If you are a consumer resident in the EU, you may also bring proceedings in your country of residence, and mandatory consumer protection laws of your country will apply.
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18. Dispute Resolution
Informal Resolution: Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at hello@thespaceinbtwn.uk. We will attempt to resolve the dispute within 30 days.
Online Dispute Resolution (ODR): For EU customers, the European Commission provides an online dispute resolution platform available at https://ec.europa.eu/consumers/odr/. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration body.
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19. Your Rights as a Consumer (UK/EU Customers)
If you are a consumer based in the UK or EU, nothing in these Terms affects your statutory rights under applicable consumer protection laws, including:
- The right to cancel certain contracts within 14 days under the Consumer Contracts Regulations (subject to the exception for digital content downloaded during that period)
- The right to receive goods that match their description and are of satisfactory quality
- The right to a refund for faulty digital content
For more information on your consumer rights, visit Citizens Advice (UK) or your local consumer protection authority.
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20. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including acts of God, war, terrorism, pandemics, strikes, or government actions.
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21. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Space In Btwn regarding your use of our Services and supersede any prior agreements or understandings.
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22. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
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23. Waiver
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
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24. Contact Information
If you have any questions about these Terms, please contact us at:
The Space In Btwn
Email: hello@thespaceinbtwn.uk
Website: https://thespaceinbtwn.uk/
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✧ The Space In Btwn